Welcome to Sri balaji travels and thank you for using our services!
When you use our products or services, you're agreeing to our terms. So please take a few minutes to read over the below mentioned Terms and Conditions.
PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR WEBSITE.
A. Terms and Conditions (In case of vehicle not owned by Company)
1. DEFINITIONS:
'Vehicle' shall mean any vehicle / cab / taxi to be provided to the Customer for performance of the Services.
'Company' shall hereinafter individually and collectively mean Sri balaji travels This expression includes the Employees, Authorized Representatives, Customer Care Executives or Representatives, Agents, etc.
'Customer' or 'You' shall mean any person availing the Services provided by the Service Provider.
'Service Provider' shall mean any person or entity possessing the Vehicle and providing the Services to the Customer.
'Force Majeure Event' includes but is not limited to strikes, lockouts, labor disturbances, civil commotion, riots, war, acts of terrorism, major traffic disruption, action of any government or regulatory authority, fuel shortages, abnormal weather conditions at the location of services, abnormal business circumstances or any other cause beyond the reasonable control of the affected party which by exercise of reasonable diligence could not have been prevented or provided against.
'Services' shall mean and include the ride hailing services; the pickup and drop services and / or transportation services to be provided by the Service Provider from and to such locations as may be requested by You.
'Use of Service' shall mean and includes but is not limited to, all the Customers dialling the dedicated number of the Company or visiting the official website of the Company or downloading the Mobile Application or availing the Services from the street side or dedicated pick-up locations of the Company.
2. General:
The Company provides technology based services for booking Vehicles in certain cities of India basis to you and you agree to avail the Services offered by third party Service Providers, drivers or vehicle operators ("the Service Provider").
The Company shall take your booking request and forward it to the Service Provider and the Service Provider shall have the sole discretion to accept or reject such request. The Service Provider has discretion over whether to receive the booking request made by the Company. If the Service Provider accepts the booking request made by the Company for the Services, the Company shall notify you and provides the information regarding the Service Provider including its name, contact number etc.
The Company shall make reasonable efforts to bring you in contact with the Service Provider in order to provide Services subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company.
For the avoidance of doubt, it is clarified that the Company itself does not provide the Services. It is the Service Provider who shall render the Service to you. The provision of the Services by the Service Provider to you is therefore subject to the agreement (to be) entered into between you and the Service Provider and the Company shall never be a party to such agreement. Even after acceptance of booking, the Service Provider may not reach your pick up location or decide not to render his Services in which event the Company shall not be held liable to you.
You warrant that the information you provide to the Company is accurate and complete. The Company is entitled to at all time verify the information that you have provided. You may only access the Service using the authorized means. It is your responsibility to check to ensure you download the correct mobile application for your device or visit the correct portal or dial-in the accurate call center number. The Company shall not be liable if you do not download the correct mobile application or visit the appropriate web portal or dial-in the correct call center number. The Company reserves the right to discontinue or introduce any of the modes of booking Vehicles.
You will refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;
You will comply with all applicable laws;
You will treat the Service Provider introduced to you through us with respect and not to cause damage to their Vehicle or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Vehicle or the Service;
You will compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.
Please note that we are not responsible for the behaviour, actions or inactions of the Service Provider, quality of cab which you may use (through us or otherwise). Any Contract for the provision of Services is between you and the Service Provider and not us and we simply provide a platform to introduce the Customer and the Service Provider.
By using the mobile Application of the Company, you further agree that:
You will download the Application for your sole, personal use and will not resell it to a third party;
You will not authorize others to use your account;
You will not assign or otherwise transfer your account to any other person or legal entity;
You will not use an account that is subject to any rights of a person other than you without appropriate authorization;
You will not use the Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
You will not use the Application to cause nuisance, annoyance or inconvenience;
You will not impair the proper operation of the network;
You will not try to harm Application in any way whatsoever;
You will not copy, or distribute the Application or other Company Content without written permission from Company;
You will keep secure and confidential your account password or any identification we provide you which allows access to the Application;
You will provide us with whatever proof of identity we may reasonably request;
You will only use an access point or 3G data account (AP) which you are authorized to use;
You will not use the Application with an incompatible or unauthorized device;
You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application.
The Company reserves the right to immediately terminate use of the Application should you not comply with the any of the above rules.
The fare range displayed in the 'Fare Estimation' provided in the Sri Balaji Travels Mobile App is an estimate. The actual fare payable will be displayed in the billing device in the Vehicle or communicate to the Customer via e-mail or SMS. The Company takes no responsibility for the accuracy of the estimates and any variation between the estimate and the actual fare.
Above estimates are exclusive of all toll charges, parking charge & discounts etc. Toll and other charges are payable separately at actual.